FAQ

Welcome to the Beje Wear FAQ page! Below you will find answers to common questions about our products, shipping, returns, and more. If your question is not answered here, feel free to reach out to our customer support team.

About Beje Wear

Q: What is Beje Wear?

Beje Wear is your go-to online shop for stylish and high-quality women’s knitwear. We specialize in tank tops, crop tops, skirts, and sleeve sweaters designed to keep you comfortable and fashionable all year round.

Q: Where are your products made?

Our knitwear is thoughtfully designed and crafted using the best quality materials to ensure lasting comfort and style. Specific product details can be found on the product pages. Made in Turkey.

Orders and Payments

Q: How can I place an order?

Simply browse our collection, select your favorite items, choose the appropriate size and color, and click "Add to Cart." Once ready, proceed to checkout and follow the prompts to complete your order.

Q: What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discovered, and Apple Pay), PayPal, Meta, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

If your order has not been processed yet, we may be able to assist with changes or cancellations. Please contact our customer support team as soon as possible.

Shipping and Delivery

Q: Where do you ship?

We currently ship to customers within the USA. Stay tuned as we expand our delivery regions!

Q: How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, depending on your location.

Q: Do you offer express shipping?

Yes, express shipping options are available at checkout for an additional fee.

Q: How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

Returns and Exchanges

Q: What is your return policy?

We want you to love your purchase! If you are not satisfied, we accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Q: How do I initiate a return or exchange?

Contact our customer support team with your order number and reason for the return or exchange. We will provide detailed instructions to ensure a smooth process.

Q: Do you cover return shipping costs?

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.

Sizing and Product Care

Q: How do I choose the right size?

Each product page includes a detailed size chart to help you find the perfect fit. If you are between sizes, we recommend sizing up for comfort.

Q: How should I care for my knitwear?

For best results, hand wash your knitwear with mild detergent and lay it flat to dry. Avoid bleach or harsh chemicals to preserve the fabric’s quality and color.

 Promotions and Discounts

Q: Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive deals, sales, and promotions.

Q: Can I use more than one discount code?

Only one discount code can be applied per order.

Contact Us

Q: How can I reach customer support?

You can contact us via email at info@bejewear.com or through our Contact Us page. Our team is here to help!

Q: What are your customer service hours?

Our support team is available Monday through Friday, 9:00 AM - 6:00 PM EST.